Terms & Conditions
Look into terms & conditions for Ole Mathiensen web site to be accustomed with the conditions when purchasing through olemathiesen.com
When you visit our website, information about you is collected that is used to customize and improve our content and ads. If you do not wish to collect such information, you should delete your cookies and avoid further use of the site. Below we have elaborated on what information is collected, their purposes and which third parties have access to them.
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Conditions of sale
When shopping at Ole Mathiesen A/S, you can pay with Visa, MasterCard and American Express. Following the purchase, an order confirmation will be sent to your e-mail address. All prices in the webshop are inclusive of VAT for private customers and exclusive of VAT for distributors. All orders are settled in DKK.
Ole Mathiesen A/S is not responsible for any misprints, price changes, products out of stock, changes in taxes, currency movements and force majeure, whereupon Ole Mathiesen A/S reserves the right to cancel the order.
Gift vouchers, which have been purchased physically in one of our stores, cannot be used in the webshop.
Charges for credit card payments
The Danish Payment Systems Ltd. (in Danish “PBS”) charges a fee for use of payment cards. Ole Mathiesen A/S has chosen to pay such fees.
Time of delivery
Ole Mathiesen A/S ensures prompt delivery service within 5 -7 days, however, subject to availability. We will ship your entire order, meaning that delivery will be delayed if one of the ordered products is out of stock. Last delivery service before Christmas is 14. December, within and outside the EU.
When placing an order after 2pm, delivery will be prolonged by 24 hours. In case a product cannot be delivered as indicated, we will contact you within 2 – 4 business days.
Costs of carriage and handling
When ordering watches to countries within the EU, a fee of DKK 125.00 is added to the price of the product, and a fee of DKK 75.00 is added when order watch straps or bracelets. For countries outside the EU, a fee of DKK 270.00 is added to the price of the product, and a fee of DKK 150.00 is added when order watch straps or bracelets. The fee is inclusive of VAT for private customers within the EU and exclusive of VAT for distributor and private customers outside the EU, and for handling and forwarding.
Our packages are forwarded using PostNord, FedEx and GLS and Ole Mathiesen A/S cannot be held liable for any delays occurring with our package distributors.
Right of cancellation
You have the right to cancel your purchase within 14 days. The right of cancellation period expires 14 days from the day you receive the product. For orders placed between 1 December and 24 December, the right of cancellation period is effective from 24 December the same year.
You must notify us if you wish to cancel the purchase within 14 days from receipt of the product. Notification must be either by telephone on +45 33 14 12 08 or by e-mail using email@example.com. You must make it perfectly clear that you wish to exercise your right of cancellation. You may also use our standard cancellation form that you can get here.
You cannot cancel your purchase by denying receipt of the product without at the same time informing us hereof explicitly.
Return of products
You must return your order to us without undue delay and no later than 14 days after having notified us that you want to cancel your purchase. You must pay any expenses related to the return of the product. When returning the product, you are responsible for ensuring proper wrapping/packaging of the product and you bear the risk of the product from the time when it is delivered to you. All products must be returned using Track & Trace. Expenses related to returning of the product are in Denmark not expected to exceed DKK 200.00.
The condition of the product when you return it
You are liable for any depreciation of the product caused by other handling than what is necessary to establish the character of the product, the qualities of the product and the way in which the product works. This means that you can try on the product, just as you would do at a store. If the product has been tested beyond the above, we consider the product to be used, which means that upon return of the product, you will only receive a part or nothing of the purchase amount, depending on the commercial value of the product. For example, a watch bracelet must not be shortened.
In order to be repaid the full purchase amount, you must only do what you would do at a physical store. You may try on the product but not actually start using it.
Repayment of the purchase amount
If you exercise you right of cancellation, we will refund all payments received from you, including delivery costs (however, not extra costs as a consequence of your choice of another type of delivery than the least expensive type of standard delivery offered by us), without undue delay, and in any circumstances no later than 14 days from the date we receive your notification of your decision to cancel the purchase. We will execute such repayment using the same means of payment as you used making the original transaction, unless you explicitly have agreed to something else.
We may withhold payment until we receive the product you return, unless you have provided documentation for having returned the product.
If you would like to cancel the purchase, the product must be sent to:
Ole Mathiesen A/S
1100 Copenhagen K
You may also cancel the purchase by clearly providing notification hereof and returning it personally at the above address.
What to be included when returning the product
You must enclose a copy of the order confirmation. The handling will be quicker if you also fill in our standard cancellation form here.
Please note! We do not accept packages sent COD.
Right to claim compensation for defective product
Pursuant to the Danish Sale of Goods Act, Ole Mathiesen A/S provides a two- year right to claim compensation for a defective product, which covers manufacturing defects and defects in material, which are established by normal use of the product. The right to claim compensation does not cover defects, damage or wearing which is a direct or indirect result of faulty operation, poor maintenance, violence or unauthorized actions. Claim for compensation due to faults and defects, which should be noticed by general examination of the product, must be notified to us within reasonable time. Subsequently, the product can be returned for repairing, exchange or be credited according to agreement.
If you have contacted us in advance regarding the claim for compensation, Ole Mathiesen A/S will pay your reasonable costs of carriage by forwarding a package label. If you do not contact us before you return the product, Ole Mathiesen A/S will not refund costs of carriage.
You can contact us on +45 33 14 12 08 or by e-mail using firstname.lastname@example.org.
The product must be sent to:
Ole Mathiesen A/S
1100 Copenhagen K
When returning the product, please provide as detailed information as possible regarding the nature of the problem. Please remember that a product must always be returned in proper wrapping/packaging and using Track & Trace.
Please note! We do not accept packages sent COD.
Personal information is any kind of information that may be attributed to you to some extent. When you use our website, we collect and process a variety of such information. This happens for example. by ordinary. Access content if you sign up for our newsletter, participate in contests or surveys, register yourself as a user or subscriber, as well as other use of services, or if you make purchases through the website.
We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographic location, and which pages you click (interests). To the extent that you explicitly consent to this and even enter the information, you will also be treated: Name, phone number, email, address and payment information. This will typically be associated with the creation of login or purchase.
We have taken technical and organizational measures against the fact that your information is accidentally or illegally deleted, published, lost, impaired or comes to the knowledge of a person, misused or otherwise treated in violation of the law.
The information is used to identify you as a user and show you the ads that are most likely to be relevant to you, to register your purchases and payments, and to provide the services you have requested, such as. to send a newsletter. In addition, we use the information to optimize our services and content.
Period of storage
The information is kept for the time allowed by law and we delete them when they are no longer necessary. The period depends on the nature of the information and the background for storage. Therefore, it is not possible to specify a general timeframe for when information is deleted.
Disclosure of information
Data about your use of the site, which ads you receive and possibly click, geographic location, gender, and age segments, etc. be disclosed to third parties to the extent that this information is known. You can see which third parties are in the “Cookies” section above. The information is used to target advertising.
In addition, we use a number of third parties to store and process data. These only deal with information on our behalf and may not be used for their own purposes.
Disclosure of personal information such as name and e-mail, etc. will only happen if you consent to it. We only use computer users in the EU or in countries that can provide your information with adequate protection.
Insights and complaints
You are entitled to know what personal information we are processing about you. You may also object to the use of information at any time. You may also revoke your consent to processing information about you. If the information processed about you is incorrect, you are entitled to correct or delete. Please contact email@example.com. If you would like to complain about our processing of your personal information, you also have the opportunity to contact the Data Inspectorate.
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The website is owned and published by:
OLE MATHIESEN A/S
1100 København K
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