Services

Terms & Conditions

Look into terms & conditions for Ole Mathiensen web site to be accustomed with the conditions when purchasing through olemathiesen.com

Conditions of sale

When shopping at Ole Mathiesen A/S, you can pay with Visa, MasterCard and American Express. Following the purchase, an order confirmation will be sent to your e-mail address. All prices in the webshop are inclusive of VAT for private customers and exclusive of VAT for distributors. All orders are settled in DKK.

Ole Mathiesen A/S is not responsible for any misprints, price changes, products out of stock, changes in taxes, currency movements and force majeure, whereupon Ole Mathiesen A/S reserves the right to cancel the order.

Gift vouchers

Gift vouchers, which have been purchased physically in one of our stores, cannot be used in the webshop.

Charges for credit card payments

The Danish Payment Systems Ltd. (in Danish “PBS”) charges a fee for use of payment cards. Ole Mathiesen A/S has chosen to pay such fees.

Time of delivery

Ole Mathiesen A/S ensures prompt delivery service within 5 -7 days, however, subject to availability. We will ship your entire order, meaning that delivery will be delayed if one of the ordered products is out of stock. Last delivery service before Christmas is 14. December, within and outside the EU.
When placing an order after 2pm, delivery will be prolonged by 24 hours. In case a product cannot be delivered as indicated, we will contact you within 2 – 4 business days.

Costs of carriage and handling

When ordering watches to countries within the EU, a fee of DKK 125.00 is added to the price of the product, and a fee of DKK 75.00 is added when order watch straps or bracelets. For countries outside the EU, a fee of DKK 270.00 is added to the price of the product, and a fee of DKK 150.00 is added when order watch straps or bracelets. The fee is inclusive of VAT for private customers within the EU and exclusive of VAT for distributor and private customers outside the EU, and for handling and forwarding.

Our packages are forwarded using PostNord, FedEx and GLS and Ole Mathiesen A/S cannot be held liable for any delays occurring with our package distributors.

Right of cancellation

You have the right to cancel your purchase within 14 days. The right of cancellation period expires 14 days from the day you receive the product. For orders placed between 1 December and 24 December, the right of cancellation period is effective from 24 December the same year.

You must notify us if you wish to cancel the purchase within 14 days from receipt of the product. Notification must be either by telephone on +45 33 14 12 08 or by e-mail using webshop@olemathiesen.dk. You must make it perfectly clear that you wish to exercise your right of cancellation. You may also use our standard cancellation form that you can get here.

You cannot cancel your purchase by denying receipt of the product without at the same time informing us hereof explicitly.

Return of products

You must return your order to us without undue delay and no later than 14 days after having notified us that you want to cancel your purchase. You must pay any expenses related to the return of the product. When returning the product, you are responsible for ensuring proper wrapping/packaging of the product and you bear the risk of the product from the time when it is delivered to you. All products must be returned using Track & Trace. Expenses related to returning of the product are in Denmark not expected to exceed DKK 200.00.

The condition of the product when you return it

You are liable for any depreciation of the product caused by other handling than what is necessary to establish the character of the product, the qualities of the product and the way in which the product works. This means that you can try on the product, just as you would do at a store. If the product has been tested beyond the above, we consider the product to be used, which means that upon return of the product, you will only receive a part or nothing of the purchase amount, depending on the commercial value of the product. For example, a watch bracelet must not be shortened.

In order to be repaid the full purchase amount, you must only do what you would do at a physical store. You may try on the product but not actually start using it.

Repayment of the purchase amount

If you exercise you right of cancellation, we will refund all payments received from you, including delivery costs (however, not extra costs as a consequence of your choice of another type of delivery than the least expensive type of standard delivery offered by us), without undue delay, and in any circumstances no later than 14 days from the date we receive your notification of your decision to cancel the purchase. We will execute such repayment using the same means of payment as you used making the original transaction, unless you explicitly have agreed to something else.

We may withhold payment until we receive the product you return, unless you have provided documentation for having returned the product.

If you would like to cancel the purchase, the product must be sent to:

Ole Mathiesen A/S

Østergade 8

1100 Copenhagen K

You may also cancel the purchase by clearly providing notification hereof and returning it personally at the above address.

What to be included when returning the product

You must enclose a copy of the order confirmation. The handling will be quicker if you also fill in our standard cancellation form here.

Please note! We do not accept packages sent COD.

Right to claim compensation for defective product

Pursuant to the Danish Sale of Goods Act, Ole Mathiesen A/S provides a two- year right to claim compensation for a defective product, which covers manufacturing defects and defects in material, which are established by normal use of the product. The right to claim compensation does not cover defects, damage or wearing which is a direct or indirect result of faulty operation, poor maintenance, violence or unauthorized actions. Claim for compensation due to faults and defects, which should be noticed by general examination of the product, must be notified to us within reasonable time. Subsequently, the product can be returned for repairing, exchange or be credited according to agreement.

If you have contacted us in advance regarding the claim for compensation, Ole Mathiesen A/S will pay your reasonable costs of carriage by forwarding a package label. If you do not contact us before you return the product, Ole Mathiesen A/S will not refund costs of carriage.

You can contact us on +45 33 14 12 08 or by e-mail using webshop@olemathiesen.dk.

The product must be sent to:

Ole Mathiesen A/S

Østergade 8

1100 Copenhagen K

When returning the product, please provide as detailed information as possible regarding the nature of the problem. Please remember that a product must always be returned in proper wrapping/packaging and using Track & Trace.

Please note! We do not accept packages sent COD.

Registration of personal information

In order for you to enter into an agreement with us, we need the following information:

  • Name
  • Address
  • Postal code and city
  • Telephone number
  • E-mail address

We register your personal information for the purpose of being able to deliver your product to you. The above information will be transmitted and stored electronically and unencrypted and kept on file for five years, after which time it will be erased. Normally, the information will not be used, but it might be used in connection with e.g. police investigations. All fake orders will be reported to the police!

When personal information is gathered via our website, we ensure that we always obtain your express consent, so that you are informed of exactly what type of information we gather and why.

All information is stored securely and is only available to trusted employees with Ole Mathiesen A/S. Information given to www.olemathiesen.dk will at no point in time be given or sold to third parties, and we do not register any sensitive information.

Being registered with Ole Mathiesen A/S, you will always have a right to object to the registration. You also have a right to receive knowledge of the information registered about you. These rights follow from the Danish Act on Processing of Personal Data, and any enquiries in that respect should be directed to Ole Mathiesen A/S be e-mail using webshop@olemathiesen.dk.

In connection with electronic payment, we do not – for security reasons – store any credit card information. Only when making payment, a certain amount of information will be transferred to the Danish Payment Systems Ltd. The transfer is performed under tight security via an encrypted SSL connection or directions from the Danish Payment Systems Ltd. The transaction is handled via Stripe, which ensures compliance with the current security requirements.