Returns & Exchange
Read about how Ole Mathiensen handles returns, exchanges and cancellations when you are purchasing products on olemathiensen.com.
Right of cancellation
You have the right to cancel your purchase within 14 days. The right of cancellation period expires 14 days from the day you receive the product. For orders placed between 1 December and 24 December, the right of cancellation period is effective from 24 December the same year.
You must notify us if you wish to cancel the purchase within 14 days from receipt of the product. Notification must be either by telephone on +45 33 14 12 08 or by e-mail using email@example.com. You must make it perfectly clear that you wish to exercise your right of cancellation. You may also use our standard cancellation form and return it with the product. A standard cancellation form is enclosed with your order confirmation and you can also find it here.
You cannot cancel your purchase by denying receipt of the product without at the same time informing us hereof explicitly.
Return of products
You must return your order to us without undue delay and no later than 14 days after having notified us that you want to cancel your purchase. You must pay any expenses related to the return of the product. When returning the product, you are responsible for ensuring proper wrapping/packaging of the product and you bear the risk of the product from the time when it is delivered to you. All products must be returned using Track & Trace. Expenses related to returning of the product are in Denmark not expected to exceed DKK 200.00.
The condition of the product when you return it
You are liable for any depreciation of the product caused by other handling than what is necessary to establish the character of the product, the qualities of the product and the way in which the product works. This means that you can try on the product, just as you would do at a store. If the product has been tested beyond the above, we consider the product to be used, which means that upon return of the product, you will only receive a part or nothing of the purchase amount, depending on the commercial value of the product. For example, a watch bracelet must not be shortened.
In order to be repaid the full purchase amount, you must only do what you would do at a physical store. You may try on the product but not actually start using it.
Repayment of the purchase amount
If you exercise you right of cancellation, we will refund all payments received from you, including delivery costs (however, not extra costs as a consequence of your choice of another type of delivery than the least expensive type of standard delivery offered by us), without undue delay, and in any circumstances no later than 14 days from the date we receive your notification of your decision to cancel the purchase. We will execute such repayment using the same means of payment as you used making the original transaction, unless you explicitly have agreed to something else.
We may withhold payment until we receive the product you return, unless you have provided documentation for having returned the product.
If you would like to cancel the purchase, the product must be sent to:
Ole Mathiesen A/S
1100 Copenhagen K
You may also cancel the purchase by clearly providing notification hereof and returning it personally at the above address.
What to be included when returning the product
You must enclose a copy of the order confirmation. The handling will be quicker if you also fill in our standard cancellation form here.
Please note! We do not accept packages sent COD.